How to use the @botonic/core.getAvailableAgents function in @botonic/core
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hubtype / botonic / packages / botonic-cli / templates / handoff / src / actions / transfer-agent.js View on Github 
static async botonicInit({ input, session, params, lastRoutePath }) {
/*
Uncomment the lines below before deploying the bot to Hubtype
in order to test the getOpenQueues call for 'Customer Support'.
*/
// let openQueues = await getOpenQueues(session)
let agentEmail = ''
try {
agentEmail = (await getAvailableAgents(
session,
'HUBTYPE_DESK_QUEUE_ID'
)).filter(agent => agent == 'agent-name@hubtype.com')[0]
} catch (e) {}
let isHandOff = false
// if (openQueues.queues.indexOf('Customer Support') !== -1) {
let handOffBuilder = new HandOffBuilder(session)
handOffBuilder.withQueue('HUBTYPE_DESK_QUEUE_ID')
handOffBuilder.withAgentEmail('agent-1@hubtype.com')
handOffBuilder.withOnFinishPath('thanks-for-contacting') // or handOffBuilder.withOnFinishPayload('thanks-for-contacting')
handOffBuilder.withCaseInfo(
'This is some case information that will be available in the new created case'
)
handOffBuilder.withNote(
'This is a note that will be attached to the case as a reminder'
